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Shipping & Returns

Welcome to our website:www.herycxlong.com

Order Cancellation
To cancel an order, please contact us immediately. Cancelled orders that have not been shipped will be refunded with a deduction of 10% of the order (s) total price which is cancellation fee. Cancellation is charged to cover administrative costs and transaction fees involved in the cancellation of order (s).
We process all orders within 6-8 hours after orders are placed, so we may not able to cancel an order after it has been placed. Hope you can understand this key point.
What's more, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in this case.

Duplicate orders
From time to time we got duplicate order (two or more of very similar orders) placed within a short period of time from each other by customers. For security reasons, we do not have access to the credit card details of customers and all payments for orders are approved by customers themselves.
Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We can not guarantee that we will read the request to cancel a copy prior to this order is shipped When we try to process all orders as quickly as we can.

Return Policy

If you are not satisfied with our product, you must contact us within a week.All items sent back to us must be in original condition worn ie fields without, altered or washed, with all tags attached. Or merchandise will be returned to the sender.
exchange Policy
Exchange requests must be made within 7 days of receipt of goods
Enter the new color or size of the exchange product in your e-mail service.
Items must be in original condition and unworn to be accepted as a return.
Availability of replacement item is not guaranteed. You will receive an email after the completion of exchange processing.

Note:
*** Shipping is not refundable.
*** 25% administration fee will be deducted from the refund.
*** If the items are Non-quality Problems, customers need to add 25% postage for exchange delivery fees.
*** Returns may take 1-2 weeks to process and at least one billing cycle for the credit to appear on your account.
*** To contact customer service for questions to obtain Return Authorization, please contact us.
*** Packing & Sending Your Return
***** Repack your unworn item in the original packaging.
***** Include a reason code on the packing slip for each item you wish to return.
***** Include the packing slip in the shipment, and keep a copy for your records.
***** Fill out your return address information on the label, affix it to your package, and drop it off at your nearest post office. Unfortunately, we can not be responsible for packages lost in transit

Solve your problem
If you have questions about how your personal information is collected and used any questions, please feel free to contact Contact Us. We will process your request or complaint to respond as soon as possible.
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